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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Candice Smith

Candice Smith

March 25, 2026

5  out of  5
rating by Candice Smith
"I love this office and everyone in it! They do what they say they’ll do, they advocate for you, and do what they can to give you the best deal. I have been a client for decades and especially love working with Cynthia!"
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Linda Torres

February 26, 2026

5  out of  5
rating by Linda Torres
"Buen servicio, estoy contenta con el servicio"
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Heather Caron

February 21, 2026

5  out of  5
rating by Heather Caron
"My mother was a customer of Shawn Herrmann, State Farm Agent of Smithfield N.C. for many years, and he was so much more than just an agent to her. He was personable, attentive, and always made sure she felt comfortable and confident with any questions she had. He truly took care of her.

After my mother recently passed away, Shawn continued to show that same level of exceptional care and service to me. During such a difficult time, he was kind, gentle, and compassionate. Whenever I had questions or needed guidance, he either had the answers right away or found them quickly and followed up in a timely manner.

There’s something incredibly special about having an agent you can personally reach out to, speak with directly, and truly trust. In a time when so much is moving toward automation and purchasing insurance online, Shawn provides the kind of personal service that really stands out.

I highly recommend Shawn and his entire office. Everyone has always been kind, respectful, and professional. He consistently goes above and beyond, and his service is truly top-notch."
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cynthia willard

February 10, 2026

5  out of  5
rating by cynthia willard
"Service was very helpful. And informative. Keep her Maria…"
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Bruce Herrmann

April 14, 2025

5  out of  5
rating by Bruce Herrmann
"What a great agent with a wonderful attentive staff!!! Feel Shawn is always in my corner."
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BRETT HERRMANN

April 12, 2025

5  out of  5
rating by BRETT HERRMANN
"SHAWN AND HIS STAFF ARE ALWAYS FRIENDLY AND ANSWER ANY QUESTIONS I HAVE ."
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Chonda Walden

April 11, 2025

5  out of  5
rating by Chonda Walden
"The INSURANCE G.O.A.T.! I am a real estate investor and his office has all of my North Carolina properties insured. He and his team has always rendered the best care and guidance. Shawn has been my insurance agent since 2006 and there isn't anyone that I'd trust more in the industry."
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Rachel Farcas

May 19, 2024

5  out of  5
rating by Rachel Farcas
"Nice people"
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Autumn McCammon

May 5, 2024

5  out of  5
rating by Autumn McCammon
"Staff is always friendly and helpful. Been with this state farm office for years now and I love it!"
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Jocelyn Hernandez

April 19, 2024

5  out of  5
rating by Jocelyn Hernandez
"Always kind service and very patient👍They have a shared parking area with other businesses around but parking spots are usually always available."
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Jacob Sheetz

February 14, 2024

5  out of  5
rating by Jacob Sheetz
"Great Customer Service, All Around Good Employees! Great Atmosphere"
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Cynthia Casey

February 14, 2024

5  out of  5
rating by Cynthia Casey
"Great customer service! Everyone in the office is helpful and answers all my questions. I’ve had insurance with Shawn for over 30 years, and I have been extremely satisfied with his service."
Profile photo of Berenice Caballero

Berenice Caballero

February 12, 2024

5  out of  5
rating by Berenice Caballero
"I’ve been a client of Shawn Herrmann for over 20 years, and have been extremely satisfied with his service. His staff is always friendly and willing to answer my questions."
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Jenn J

February 12, 2024

5  out of  5
rating by Jenn J
"Great costumer service! The ladies in the office are the best!! I’ve been with State Farm for 30 years and Shawn has been amazing."
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King B-Rabbit

April 1, 2023

4  out of  5
rating by King B-Rabbit
"Always a good experience"
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Kathy Myers

March 26, 2023

5  out of  5
rating by Kathy Myers
"Listens to your concerns and addresses them in a timely manner Explains everything the way you can understand it . Very friendly Would definitely recommend to others"
Profile photo of Bella De La Ari

Bella De La Ari

March 24, 2023

5  out of  5
rating by Bella De La Ari
"Great 👍🏾 business great 👍🏾 people & Great 👍🏾 insurance"
Profile photo of Lynette Wortham

Lynette Wortham

March 23, 2023

5  out of  5
rating by Lynette Wortham
"I appreciate the transparency around the products that Shawn Herrmann and his Team provides their customers, and most importantly, they go out of their way to refer you to someone who can better serve your financial needs. Wow, what spectacular service."
Profile photo of Jasmin Villa Proa

Jasmin Villa Proa

December 22, 2022

5  out of  5
rating by Jasmin Villa Proa
"Great customer service! All my issues were resolved."
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Sandy Lassiter

December 13, 2022

5  out of  5
rating by Sandy Lassiter
"My family has had insurance with state farm for over 20 yrs, always excellent service"
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Sam The Possum

October 27, 2022

5  out of  5
rating by Sam The Possum
"S. Parham here , I've been a customer for at least 15 years I believe maybe longer. I can't say enough about Cynthia my agent and Shawn and his staff. Whenever I call and it must be allot. They jump to assist quickly and efficiently. Never in these years have I been displeased with their service. And to speak on the negative review made by the young lady hitting a tire. Your insurance agent has zero control over the points you receive for hitting that tire. Shame on you for the review."
Profile photo of Clara Aguilar

Clara Aguilar

July 11, 2022

5  out of  5
rating by Clara Aguilar
"I usually dont recommend insurance offices but this state farm ofice in Smithfield NC they are very efficient and nice with the service they provide especially Brenda Caballero nice lady help me a lot thanks 😊"
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David Blankinship

March 9, 2022

5  out of  5
rating by David Blankinship
"State Farm is a great insurance company, and my agent, Shawn Herrmann and his staff are always prompt, friendly, and pleased to assist. I strongly recommend this office, and State Farm."
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Charles Sasser

January 30, 2022

5  out of  5
rating by Charles Sasser
"Has been taking care of me for years- ever since I moved into the area. Great staff. Always in and out when visiting the office."
Profile photo of Alice

Alice

November 18, 2021

5  out of  5
rating by Alice
"Great customer service!! Everyone I've had the pleasure of speaking with at this office has always been courteous, professional, and gone above and beyond to help me with any questions or concerns I've had. There's a reason I've been a loyal customer for over 15 years now!! A big thank you to the staff for always being so helpful!!"