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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Brandon “B-Rabbit” B

April 1, 2023

4  out of  5 rating by Brandon “B-Rabbit” B
"Always a good experience"

Kathy Myers

March 26, 2023

5  out of  5 rating by Kathy Myers
"Listens to your concerns and addresses them in a timely manner Explains everything the way you can understand it . Very friendly Would definitely recommend to others"

Bella De La Ari

March 24, 2023

5  out of  5 rating by Bella De La Ari
"Great 👍🏾 business great 👍🏾 people & Great 👍🏾 insurance"

Lynette Wortham

March 23, 2023

5  out of  5 rating by Lynette Wortham
"I appreciate the transparency around the products that Shawn Herrmann and his Team provides their customers, and most importantly, they go out of their way to refer you to someone who can better serve your financial needs. Wow, what spectacular service."

Jasmin Villa Proa

December 22, 2022

5  out of  5 rating by Jasmin Villa Proa
"Great customer service! All my issues were resolved."

Sandy Lassiter

December 13, 2022

5  out of  5 rating by Sandy Lassiter
"My family has had insurance with state farm for over 20 yrs, always excellent service"

Possum Possum

October 27, 2022

5  out of  5 rating by Possum Possum
"S. Parham here , I've been a customer for at least 15 years I believe maybe longer. I can't say enough about Cynthia my agent and Shawn and his staff. Whenever I call and it must be allot. They jump to assist quickly and efficiently. Never in these years have I been displeased with their service. And to speak on the negative review made by the young lady hitting a tire. Your insurance agent has zero control over the points you receive for hitting that tire. Shame on you for the review."

Clara Aguilar

July 11, 2022

5  out of  5 rating by Clara Aguilar
"I usually dont recommend insurance offices but this state farm ofice in Smithfield NC they are very efficient and nice with the service they provide especially Brenda Caballero nice lady help me a lot thanks 😊"

David Blankinship

March 9, 2022

5  out of  5 rating by David Blankinship
"State Farm is a great insurance company, and my agent, Shawn Herrmann and his staff are always prompt, friendly, and pleased to assist. I strongly recommend this office, and State Farm."

Charles Sasser

January 30, 2022

5  out of  5 rating by Charles Sasser
"Has been taking care of me for years- ever since I moved into the area. Great staff. Always in and out when visiting the office."


November 18, 2021

5  out of  5 rating by Alice
"Great customer service!! Everyone I've had the pleasure of speaking with at this office has always been courteous, professional, and gone above and beyond to help me with any questions or concerns I've had. There's a reason I've been a loyal customer for over 15 years now!! A big thank you to the staff for always being so helpful!!"

Gloria Stewart

August 8, 2021

5  out of  5 rating by Gloria Stewart
"Real nice and caring people"

Elena Oiler

July 2, 2021

5  out of  5 rating by Elena Oiler
"Shawn was great. He helped us to understand our policy and answered all of our questions."

Henry Hamilton

December 9, 2020

5  out of  5 rating by Henry Hamilton
"Great group of people ."

Tammy Butler

October 9, 2019

5  out of  5 rating by Tammy Butler
"Best insurance agent in JoCo"

Gail Bryant

August 21, 2019

4  out of  5 rating by Gail Bryant
"I'm treated most times very courteously. Service is mostly quick. Been with the company for many years."

Jessie Thomas

July 29, 2019

1  out of  5 rating by Jessie Thomas
"Would not ever do business with these people again. Wouldn't even give him half a star. My car was totaled by me hitting an 18 wheeler tire in the roadway and he put 3 points on me and would not take them off. He has the power to do it and wouldn't. Complete butt on the phone to deal with it."

Deb S

June 11, 2019

5  out of  5 rating by Deb S
"We have done business with this particular office for many many years and are very satisfied with the quality of service we have received from start to finish."

Nestor Morales

March 30, 2019

4  out of  5 rating by Nestor Morales
"Brenda needs to crack the whip on these kids out there. But aside from that I like it. Thanks Brenda"

Elizabeth Parks

March 11, 2019

1  out of  5 rating by Elizabeth Parks
"Never answers phone Ever. Canceled my policy over that"

Teresa Love

March 7, 2019

1  out of  5 rating by Teresa Love
"Incense was so strong in lobby and Office I couldn't breath. Called before arriving about Home Owner Insurance, gave details just to waste time."

Yusepelin Acosta

November 9, 2018

5  out of  5 rating by Yusepelin Acosta
"been here since I was 16 everyone is amazing and very helpful and they take the time of the day to sit down with you and talk. especially shawn he is the only agent to I can actually find in his office and is available to talk to"

Alondra Hernandez

August 1, 2018

5  out of  5 rating by Alondra Hernandez
"I just recently got licensed, everything with insurance was confusing to me. Shawn and his agency took the time to explain everything and made it simple to understand. I highly recommend this agency."

cory collins

April 26, 2018

5  out of  5 rating by cory collins
"Shawn and his team have always been very helpful and friendly with me, made my transfer state to state painless and any time there is an issue it is corrected right away."