State Farm® Insurance Agent Shawn Herrmann
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Candice Smith
March 25, 2026
5
out of
5
rating by Candice Smith
"I love this office and everyone in it! They do what they say they’ll do, they advocate for you, and do what they can to give you the best deal. I have been a client for decades and especially love working with Cynthia!"
We responded:
"Thank you, Candice, for sharing your wonderful experience with us! It's fantastic to hear that our team has consistently met your expectations and advocated for you over the years. Cynthia and the rest of the team truly appreciate your kind words and your loyalty. We're committed to continuing to provide you with the best service and deals possible."
Linda Torres
February 26, 2026
5
out of
5
rating by Linda Torres
"Buen servicio, estoy contenta con el servicio"
We responded:
"Gracias por compartir tu experiencia positiva, Linda. Nos alegra saber que estás contenta con nuestro servicio. Tu satisfacción es muy importante para nosotros y nos motiva a seguir ofreciendo el mejor servicio posible."
Heather Caron
February 21, 2026
5
out of
5
rating by Heather Caron
"My mother was a customer of Shawn Herrmann, State Farm Agent of Smithfield N.C. for many years, and he was so much more than just an agent to her. He was personable, attentive, and always made sure she felt comfortable and confident with any questions she had. He truly took care of her. After my mother recently passed away, Shawn continued to show that same level of exceptional care and service to me. During such a difficult time, he was kind, gentle, and compassionate. Whenever I had questions or needed guidance, he either had the answers right away or found them quickly and followed up in a timely manner. There’s something incredibly special about having an agent you can personally reach out to, speak with directly, and truly trust. In a time when so much is moving toward automation and purchasing insurance online, Shawn provides the kind of personal service that really stands out. I highly recommend Shawn and his entire office. Everyone has always been kind, respectful, and professional. He consistently goes above and beyond, and his service is truly top-notch."
We responded:
"Thank you so much for sharing your heartfelt experience. It's truly meaningful to hear how the team have been able to provide such exceptional care and support to both you and your mother over the years. We understand how important it is to have someone you can trust, especially during difficult times, and we're glad Shawn could be there for you. Your recommendation and kind words about the personal service you received are greatly appreciated. We are committed to maintaining this level of care and professionalism for all our clients."
cynthia willard
February 10, 2026
5
out of
5
rating by cynthia willard
"Service was very helpful. And informative. Keep her Maria…"
We responded:
"Thank you, Cynthia, for sharing your positive experience with us. We're glad to hear that Maria was able to provide you with helpful and informative service. Your feedback is greatly appreciated, and we look forward to continuing to meet your needs in the future."
Bruce Herrmann
April 14, 2025
5
out of
5
rating by Bruce Herrmann
"What a great agent with a wonderful attentive staff!!! Feel Shawn is always in my corner."
We responded:
"Thank you for sharing your positive experience. Your feedback is greatly appreciated and motivates us to continue providing attentive service."
BRETT HERRMANN
April 12, 2025
5
out of
5
rating by BRETT HERRMANN
"SHAWN AND HIS STAFF ARE ALWAYS FRIENDLY AND ANSWER ANY QUESTIONS I HAVE ."
We responded:
"Thank you for your kind words and for taking the time to share your experience. It's great to hear that Shawn and the team have been able to assist you with your questions. Your feedback is truly appreciated, and we're glad to know that our service meets your expectations. If there's anything else you need, feel free to reach out."
Chonda Walden
April 11, 2025
5
out of
5
rating by Chonda Walden
"The INSURANCE G.O.A.T.! I am a real estate investor and his office has all of my North Carolina properties insured. He and his team has always rendered the best care and guidance. Shawn has been my insurance agent since 2006 and there isn't anyone that I'd trust more in the industry."
We responded:
"Thank you, Chonda, for sharing your experience and for your continued trust since 2006. Your feedback is greatly appreciated and motivates us to maintain the high standards you expect."
Rachel Farcas
May 19, 2024
5
out of
5
rating by Rachel Farcas
"Nice people"
We responded:
"Thank you for the kind words, Rachel! We're glad to hear that you had a positive experience with our team. If you ever need anything in the future, don't hesitate to reach out."
Autumn McCammon
May 5, 2024
5
out of
5
rating by Autumn McCammon
"Staff is always friendly and helpful. Been with this state farm office for years now and I love it!"
We responded:
"Thank you so much for your kind words and appreciation. It's always a pleasure serving you, and we're grateful for the opportunity to assist you with your insurance needs."
Jocelyn Hernandez
April 19, 2024
5
out of
5
rating by Jocelyn Hernandez
"Always kind service and very patient👍They have a shared parking area with other businesses around but parking spots are usually always available."
We responded:
"We would like to take a moment to express our sincere gratitude for taking the time to leave us a review on Google. Your feedback is incredibly valuable to us, and we truly appreciate your support. We're thrilled to hear about your positive experience with us, and it means a lot to our team."
Jacob Sheetz
February 14, 2024
5
out of
5
rating by Jacob Sheetz
"Great Customer Service, All Around Good Employees! Great Atmosphere"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Cynthia Casey
February 14, 2024
5
out of
5
rating by Cynthia Casey
"Great customer service! Everyone in the office is helpful and answers all my questions. I’ve had insurance with Shawn for over 30 years, and I have been extremely satisfied with his service."
We responded:
"Our team takes pride in being knowledgeable and dedicated to providing the best service to our customers. Your words are a testament to our commitment, and we're delighted to have been of service to you."
Berenice Caballero
February 12, 2024
5
out of
5
rating by Berenice Caballero
"I’ve been a client of Shawn Herrmann for over 20 years, and have been extremely satisfied with his service. His staff is always friendly and willing to answer my questions."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Jenn J
February 12, 2024
5
out of
5
rating by Jenn J
"Great costumer service! The ladies in the office are the best!! I’ve been with State Farm for 30 years and Shawn has been amazing."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
King B-Rabbit
April 1, 2023
4
out of
5
rating by King B-Rabbit
"Always a good experience"
We responded:
"Thank you for choosing the Shawn Herrmann State Farm Agency for your Insurance needs. "
Kathy Myers
March 26, 2023
5
out of
5
rating by Kathy Myers
"Listens to your concerns and addresses them in a timely manner Explains everything the way you can understand it . Very friendly Would definitely recommend to others"
We responded:
"Kathy, Thank you for the wonderful feedback and trusting our team with your Insurance needs. "
Bella De La Ari
March 24, 2023
5
out of
5
rating by Bella De La Ari
"Great 👍🏾 business great 👍🏾 people & Great 👍🏾 insurance"
We responded:
"Thank you so much for your kind review, Bella. "
Lynette Wortham
March 23, 2023
5
out of
5
rating by Lynette Wortham
"I appreciate the transparency around the products that Shawn Herrmann and his Team provides their customers, and most importantly, they go out of their way to refer you to someone who can better serve your financial needs. Wow, what spectacular service."
We responded:
"Lynette, Thank you for choosing the Shawn Herrmann State Farm Agency for your Insurance needs. "
Jasmin Villa Proa
December 22, 2022
5
out of
5
rating by Jasmin Villa Proa
"Great customer service! All my issues were resolved."
We responded:
"Thank you! "
Sandy Lassiter
December 13, 2022
5
out of
5
rating by Sandy Lassiter
"My family has had insurance with state farm for over 20 yrs, always excellent service"
We responded:
"Sandy, Thank you for your trust and loyalty to State Farm and our agency! We appreciate you more than you know!"
Possum Possum
October 27, 2022
5
out of
5
rating by Possum Possum
"S. Parham here , I've been a customer for at least 15 years I believe maybe longer. I can't say enough about Cynthia my agent and Shawn and his staff. Whenever I call and it must be allot. They jump to assist quickly and efficiently. Never in these years have I been displeased with their service. And to speak on the negative review made by the young lady hitting a tire. Your insurance agent has zero control over the points you receive for hitting that tire. Shame on you for the review."
We responded:
"Thank you for the great review. We strive to provide excellent customer service and trusting our team with your Insurance needs."
Clara Aguilar
July 11, 2022
5
out of
5
rating by Clara Aguilar
"I usually dont recommend insurance offices but this state farm ofice in Smithfield NC they are very efficient and nice with the service they provide especially Brenda Caballero nice lady help me a lot thanks 😊"
We responded:
"Thank you for the kind words Clara! I agree, Brenda does a GREAT JOB!"
David Blankinship
March 9, 2022
5
out of
5
rating by David Blankinship
"State Farm is a great insurance company, and my agent, Shawn Herrmann and his staff are always prompt, friendly, and pleased to assist. I strongly recommend this office, and State Farm."
We responded:
"David, It is our pleasure to help with your Insurance needs and truly appreciate the recommendation to our agency!"
Charles Sasser
January 30, 2022
5
out of
5
rating by Charles Sasser
"Has been taking care of me for years- ever since I moved into the area. Great staff. Always in and out when visiting the office."
We responded:
"Charles, Thank you for the great review. We strive to provide excellent service."
Alice
November 18, 2021
5
out of
5
rating by Alice
"Great customer service!! Everyone I've had the pleasure of speaking with at this office has always been courteous, professional, and gone above and beyond to help me with any questions or concerns I've had. There's a reason I've been a loyal customer for over 15 years now!! A big thank you to the staff for always being so helpful!!"
We responded:
"Thank you for the great review, Alice! We strive to provide you with 5 star customer care. If there is anything we can do to further assist you with your insurance questions or needs do not hesitate to reach out to us."